Return Policy

 

In-Store Purchases

You may return / exchange most unused items purchased at Discount Gun Mart within 30 days of purchase. Original receipt is required for refund. If no receipt is available, store credit will be issued for the lowest price item sold for in the preceding 180 days. Non-defective items MUST be in new, re-sellable condition, with original packaging to receive full credit, if not, a repackaging / restocking fee of 20% will be assessed. Discount box items are not refundable or exchangeable.

The following items may not be returned or exchanged: 

  • Opened pepper spray.
  • Any scope that has been installed.
  • Opened electronic media or software will be exchanged for the same title only.

Firearm purchases are subject to a $35 DROS cancellation fee if CA Dealer’s Record of Sale background check (DROS) has been submitted and subsequently cancelled for any reason. DROS fees and DROS submission fees are not refundable after DROS is submitted.

Layaway cancellations after 30 days will be subject to a cancellation fee. Please refer to terms and conditions provided at time of sale for specifics. All layaways are subject to these conditions.

Sales of special order items are final and cannot be returned, refunded or exchanged unless unavailable from manufacturer / distributor.

DROS background checks that result in an “Undetermined” status will not be delivered. No exceptions. You have two options to proceed: 1) re-submit the DROS at your expense and see if it gives a different result. 2) Provide DOJ with a “Live Scan” electronic fingerprint submission with accompanying DOJ form at your expense to determine firearm eligibility. Any further DROS submissions are at the customer’s expense. For further information, see CA DOJ website.

California Department of Justice DROS fees and DROS submission fees are not refundable after DROS is submitted.

All credit card refunds are posted to the original payment card. Debit cards are refunded via a mailed company check. Cash purchases over $100 are refunded via a mailed company check. Please allow all refunds adequate processing time per policy.

All firearms unclaimed for over 60 days, including Private Party Transfers, will accrue minimum storage fees of $20.00 per month.

Returned checks are subject to a minimum $45.00 returned check fee.

For questions regarding our return policy or for information on a return, please contact us at (619) 276-8730

Online Purchases

You may return most unused items purchased at Discount Gun Mart within 30 days of the original delivery. We will pay return shipping costs if the product is found to be defective or the return is a result of our error.

Online firearm purchases set for delivery through a Discount Gun Mart storefront location are subject to the same terms and conditions as In-Store Purchases (listed above). Unclaimed online purchases not picked up after 60 days are subject to storage fees or resale to another customer unless other arrangements have been made with store manager.

SHIPPING DAMAGE: If the item is damaged in shipping, if possible, notify the carrier at time of delivery with a delivery exception. IMPORTANT: In all instances of shipping damage, all original packaging material must be saved.

If the item is returned for any other reason, you are responsible for the return shipping costs and may be charged a restocking fee of 20%. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. Non-defective items MUST be in new, re-sellable condition, with original packaging.

Sales of special order items are final and cannot be returned, refunded or exchanged unless unavailable from manufacturer / distributor.

The following items may not be returned from online sales: 

  • Ammunition - all online ammunition sales are final.
  • Opened pepper spray.
  • Any scope that has been installed.
  • Opened electronic media or software will be exchanged for the same title only.

No returned merchandise will be accepted without a Return Merchandise Authorization (RMA).

After approval, ship authorized returns via prepaid shipping to the shipping address below. RMA NUMBER MUST BE ON OUTSIDE OF PACKAGE OR WILL BE REFUSED.

Shipping Address:

Discount Gun Mart
1510 Morena Blvd Ste F
San Diego, CA 92110

For questions regarding our return policy or for information on a return, please contact us at websalesdgm@discountgunmart.com or simply reply to your original order confirmation email.

   
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(800) 410-3040